With proven track record of plenty Roasting Machine already sold, WE Coffee Roaster is committed to provide a reliable customer care for every machine purchased.
Our after sales service is curated to ensure satisfaction and possibility for customer to get as much as possible out of their purchase.
- For every machine purchased we provide easy claim warranty valid for 6 months and 12 months (based on machine purchased). This service includes spare part replacement caused by factory defect that should be identified on the day of item received.
- Our highly skilled technician is available to make a visit within JADETABEK area.
- Terms and conditions applied for service visit outside JADETABEK area.
- Our technician able to provide a troubleshooting service via telephone or videocall.
- Chargeable service is available for when the warranty has ended.